Service and support:
We do installations worldwide with our own team or through our local distributors. Where we have distributor partner, the distributor offers installation service and warranty for the customers of that country. Where we do not have a local distributor, our company, our own team offers these.
We can access our pods remotely via internet so we can do software analysis and software updates online. We are ready to travel to the location for service reasons if it is needed, but because of the well tested, high quality, reliable parts it is very-very rarely needed (remote software updates). We support you with the shipment some small parts, pipes, fittings.
We offer 1 year warranty for the complete systems and 2 years for the material of the pools.
If you want to have some parts on stock to be supersafe prepared for all situation, you can optionally order an extra spare part kit. However we have special contract with some worldwide courier services to be able to deliver parts within a few days (appr. 1-5 days) to the whole world.
To operate and maintain a float tank is not rocket science, it is quite similar like a swimming pool or jacuzzi, but it needs some special knowledge. We share our knowledge and experience with our customers.
We have a very detailed user's manual in English language with a lot of photos. We or our distributor is training you and your receptionist on how to use and maintain the Float Spa Premium Floating Systems at the end of the installation.
We have a bunch of how to use and how to maintain service videos on our google drive shared with our customers.
We are available on Skype, phone, e-mail, etc.